How do you handle delivery delays?

Generally speaking, the Royal Mail, FedEx, UPS, or DHL EXPRESS DELIVERY (recommended) is very stable and fast, which would ship to your address on time.

Please note our delivery methods, delivery time and delivery fee for different countries: DELIVERY & TRACKING

At Zeelool, we understand that delivery delays can be frustrating for our customers. We apologize for any inconvenience caused and assure you that we do our best to handle such situations promptly and effectively.

When a delivery delay occurs, we take the following steps:

Investigation: We initiate an investigation with the delivery carrier to determine the cause of the delay and its estimated resolution time.

Communication: We keep our customers informed about the status of their shipments, providing regular updates on any progress or changes in delivery dates.

Resolution: If a package is significantly delayed beyond the estimated delivery date, we explore alternative options such as expedited delivery or reshipment at no additional cost to ensure timely receipt of the order.

Customer Support: Our customer support team is available to address any concerns or queries related to delivery delays, offering personalized assistance and working towards a satisfactory resolution.

Please note that while we strive to minimize delivery delays, some factors may be beyond our control (such as customs clearance processes or unexpected events). Rest assured that we will always work diligently to resolve any issues and provide the best possible service to our valued customers.