FAQs
Rewards/Membership
Ordering
- Is there a way to try out your frames and see which ones fit me best?
- Is there an easy way to reorder a pair I bought previously?
- How to Contact Zeelool Customer Service?
- What is necessary to place order at Zeelool?
- Can I order more than one pair of glasses per order?
- Is it required that all the glasses on the order have the same prescription?
Sunglasses
Lenses
- How to replace lenses?
- How to choose the lenses thickness? What is the relationship between lenses thickness and the refractive index?
- What is the difference between photochromic and Polarized lenses?
- How do I get thinner lenses?
- What is the material of your lens?
- What are Polarized lenses?
Frames
- How to choose frames?
- Can I get the frames in a different colour?
- Will the size be biased?
- What are the best frames for my face shape?
- Frame Size and Strong Rx
- What do the numbers printed on my frame mean?
Payments
- When do you charge my credit card?
- Can I get a discount if I don't want the free gifts?
- If my coupon in my order was not used, what should I do?
- What forms of payment do you accept?
- Is it possible to have double discounts on my order?
- What is Zeelool Store Credit?
Return & Refund
- I have my replacement frame. How do I repair my glasses?
- How do I use my store points?
- What if my order information is wrong?
- Do you offer to repair glasses?
- Can I put my refund on a different credit card than I used on the order?
- How to Return Your Glasses?
Prescription
- Can I use contact lens prescription for ordering glasses?
- Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
- I ordered the varifocal lenses, why is there only one ADD value on my prescription?
- What if my prescription has expired?
- The ADD of varifocal just have one side, but I need both sides?
- What is ADD?
Delivery/Shipping
- Can you overnight my glasses?
- I live in one country but want to ship to a different country. Is this possible?
- What address will be used for my next purchase?
- I just placed several orders. Can I pay only one delivery charge?
- Do you offer expedited delivery?
- Why is there no update of my package?
Account
Order/General
- Where can I get my prescription?
- How to Get a Coupon?
- Why did not I get my order confirmation email or delivery notification email?
- Why can't I use the coupon for ordering?
- If I want to change my prescription or address, what should I do?
- Are there any free eyeglasses tools in my order?