ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • How to Unsubscribe?

    1. FAQs
    2. Account

    1. You can click on the Unsubscribe button at the bottom of the email. 2. If you're not able to unsubscribe from our email list, please contact our customer service department for help. We can be r...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • -2 votes

  • Is there a way I can try your frames and see which ones fit me best?

    1. FAQs
    2. Order/General

    Of course, you can use the “try on” function on our website to see what your facial appearance looks like.(1) If you are using a computer to browse our website now, the “try on” button is on the to...

    • ZEELOOL Customer Specialists
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I cancel an order I have made?

    1. FAQs
    2. Order/General

    If you want to cancel your order, it is expedient if you contact us to do so (Contact Zeelool).

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • What should I do if the frame I prefer is out of stock?

    1. FAQs
    2. Frames

    You can contact our agent and they will tell you the exact date it will be available (Contact Zeelool). Or click the “Notice Arrival”, to serve you better, you can fill in your email address, and w...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • What should I do if the frame doesn't fit me well?

    1. FAQs
    2. Frames

    Humbly contact us within the first 30 days after you've received the glasses. Don’t hesitate to contact us if the frame has any problems. We can equally send you a new one or refund back to you you...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I order Readers/Magnification?

    1. HELP & INFO
    2. How To Choose Eyeglasses

    First of all, you need to look around and then find the frame that you prefer. You can try them on before you place your order.Second, you can click on the button "Select Lens" and choose the presc...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • Can you fill in strong prescriptions?

    1. FAQs
    2. Prescription

    Certainly. The single vision prescription can be made as 1.74 High-Index lenses. The SPH can be made from -20.00 ~ +12.00. You can contact our customer service if you want to know the strong prescr...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • How do you handle delivery delays?

    1. FAQs
    2. Delivery/Shipping

    Generally speaking, the Royal Mail, FedEx, UPS, or DHL EXPRESS DELIVERY (recommended) is very stable and fast, which would ship to your address on time.Please note our delivery methods, delivery ti...

    • ZEELOOL Customer Specialists
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • May I save my prescription so I do not need to input it again for next order?

    1. FAQs
    2. Prescription

    Of course. You can login to your account first and Save Your Prescription, then you will be able to select and apply your saved prescription when placing an order.

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • -1 votes

  • How to Return Your Glasses?

    1. FAQs
    2. Return & Refund

    Several simple instructions are as follows:Contact Us within 30 days of receiving your eyeglasses, our customer service will get back to you with detailed information about how to return them accor...

    • ZEELOOL Customer Specialists
    • Updated
    • 2 followers
    • 1 comment
    • -2 votes