ZEELOOL Customer Specialists
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Recent activity by ZEELOOL Customer Specialists-
Is there an easy way to reorder a pair I bought previously?
Yes! Log into your account and look up the previous order. If the frame is currently available, you will see the word Reorder next to the order number. Click on Reorder, and the exact same pair of ...
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What forms of payment do you accept?
VISA, MasterCard, American Express, Discover, PayPal Express, Apple Pay (IOS APP), Google Pay (Android APP), AfterPay, Klarna, store points, and store credits.
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If I want to change my prescription or address, what should I do?
If you want to change your prescription or address, you may reach us by chat, phone, or email.Chat Hours:14:00–10:00 Next Day (UK Local Time)(You can click on the chat button in the lower right cor...
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Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day. You may reach us by chat, phone, or email.Chat Hours:14:00–10:00 Next Day (UK Local Time)(You can click on the cha...
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I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you part of the de...
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Can I change my password?
Yes, you can reset your password after you have logged into your account, or you can contact our Customer Service Center to change your password.Forgot your password, please click here to change it...
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How to Contact Zeelool Customer Service?
If you have any questions about how to place an order online, you may reach us by chat, phone, or the Contact page.Checking on order status? You can sign in and check the status in My Orders.Chat H...
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What do I do if my package was damaged?
Immediately Contact US. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
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Do you offer to repair glasses?
I am so sorry that we do not provide this service.
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Can I put my refund on a different credit card than I used on the order?
As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refun...