ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • What frames can be ordered as sunglasses?

    1. FAQs
    2. Frames

    As for the frames, You can also click here to buy sunglasses frames too.As for the lenses, we’re really sorry to tell you that the varifocal lenses can’t be made as sunglasses, while photochromic l...

    • ZEELOOL Customer Specialists
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  • Do you offer expedited delivery?

    1. FAQs
    2. Delivery/Shipping

    Yes, we offer Express Deliveryworldwide (must be a physical address, cannot be a PO Box):  Area StandardEstimated Delivery AdvancedEstimated Delivery Business ExpressEstimated Delivery GB...

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    • Updated
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  • Can I order frames without lenses?

    1. FAQs
    2. Frames

    Yes! If you choose Frame Only during ordering, it will take you to the page where you can choose what kind of non-prescription lenses. Many frames still come with retainer lenses (not of optical le...

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    • Updated
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  • Why could I not login into my account?

    1. FAQs
    2. Account

    If you have not signed up on Zeelool before, your email address is both your username and password on your order. You can use your email address to log in to your account.If you want to change your...

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    • 1 follower
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    • -2 votes

  • Why did not I get my order confirmation email or delivery notification email?

    1. FAQs
    2. Order/General

    Our emails are sometimes grouped as Ads. You may check your spam folder or trash box for the email. Please be sure your email address matches the one on your order. If you still can't find the emai...

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    • Updated
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  • Why is there no update of my package?

    1. FAQs
    2. Delivery/Shipping

    For international delivery, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contac...

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    • Updated
    • 1 follower
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    • -1 votes

  • Can you help me to confirm that my order is the same as my Rx?

    1. FAQs
    2. Prescription

    Of course. You need to send us an email that includes your Rx, your order information and your contact information, and we will reply to you in 24 hours.

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  • How do I track my order?

    1. FAQs
    2. Delivery/Shipping

    a. Click here ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have been shipped out. b. Login into your own account and you wil...

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    • Updated
    • 1 follower
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  • What if my order information is wrong?

    1. FAQs
    2. Return & Refund

    You can contact Zeelool via the Contact Us page, start an online chat, or call us at +0736 710 9888  at 14:00–10:00 Next Day (UK Local Time) to determine how to do it.

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    • Updated
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  • If my coupon in my order was not used, what should I do?

    1. FAQs
    2. Payments

    We suggest keeping the coupon for future orders or contacting us for further information.

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    • 1 follower
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