ZEELOOL Customer Specialists
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Recent activity by ZEELOOL Customer Specialists-
What if my prescription has expired?
We strongly recommend that you get an eye exam every two years, or more frequently if you notice that your vision has changed.
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How do I get thinner lenses?
The thickness of the lens is related to the lens index. We offer lenses with different indexes. Generally speaking, the higher the indices, the thinner and lighter lens it becomes.
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What address will be used for my next purchase?
Your delivery address for your next purchase will automatically be the one on your previous order. If you have ever changed your delivery address, this will be your updated address for your next pu...
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The ADD of varifocal just have one side, but I need both sides?
Our varifocal glasses just display one side, because in general, the ADD of both eyes should be the same. So you can only see one ADD when you place your order. In fact, both eyes will have the ADD...
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I just placed several orders. Can I pay only one delivery charge?
Yes, if you contact us within the first 24 hours after you've placed these orders, we will refund one delivery fee so that you only pay for one delivery. The orders may be shipped together or separ...
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What is the material of your lens?
Our lenses are made of resin, which is lightweight and highly impact-resistant. Resin lenses also have a strong ability to block ultraviolet radiation to protect your eyes.
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What are the best frames for my face shape?
Generally speaking, you can stick to this one principle that’s the one that contracts with your face shape. If you have a square face, you can choose an oval or round frame, if you have an oval or ...
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Frame Size and Strong Rx
When purchasing single vision eyeglasses, wearers with higher prescription-strength should be aware that a large frame with a wider lens is not recommended while smaller and narrower lens width wil...
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What do the numbers printed on my frame mean?
Non-Zeelool frames: Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number ...
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What is ADD?
The Add, short for Reading Addition, is the additional correction required for reading. It can be used to make either reading glasses, bifocal glasses or multifocal glasses. If you choose the bifoc...