ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • Is it required that all the glasses on the order have the same prescription?

    1. FAQs
    2. Ordering

    Absolutely not! You can order different pairs of glasses for your whole family on one order, with all different prescriptions.

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  • How To Adjust Your Eyeglasses?

    1. HELP & INFO
    2. How To Choose Eyeglasses

    Whether you just get your new glasses or have wear them for a long time, the frames may pinch your nose, slide out of place or simply appear crooked. Except taking them to an optometrist for an adj...

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    • Updated
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  • What are photochromic lenses? Do you carry Transitions®?

    1. FAQs
    2. Lenses

    Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. We carry photochromic lenses for 1.57, 1.61, 1.67,...

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    • Updated
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  • Do Transitions® Lenses Have Blue Light Blocking?

    1. FAQs
    2. Lenses

    Transitions® lenses indeed offer blue light protection capabilities. While their primary feature is their ability to automatically adapt to changing light and weather conditions, shifting colours a...

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    • Updated
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  • What are the Features of Transitions® Lenses?

    1. FAQs
    2. Lenses

    Transitions® lenses, also known as Photochromic lenses, boast several notable features that provide wearers with clear and comfortable vision in varying light conditions. The following are the key ...

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  • What is Zeelool Store Credit?

    1. FAQs
    2. Payments

    1. What Is My Store Credit?It is a virtual wallet linked to your Zeelool account where you will be able to store and access your credits if you return items and choose a store credit instead of a r...

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  • When will I receive the refund?

    1. FAQs
    2. Return & Refund

    1. Refund to Your Zeelool Store Credit: By selecting this option, the refund will be credited to your Store Credit account immediately. 2. Refund to Your Original Payment: We can issue the refund t...

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  • RETURN & REFUND

    1. FAQs
    2. Return & Refund

    1. What is ZEELOOL's warranty policy?ZEELOOL offers a 365-day warranty starting from the day you receive your eyewear. The warranty covers defects in material and workmanship. It does not cover dam...

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    • Updated
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  • Can I add glasses to an order once I pay for it?

    1. FAQs
    2. Ordering

    Yes, you can contact our customer service to help you with that. But if the package was shipped out at the time you contacted us, we suggest you place a new order with the glasses you want. 

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  • Do you offer free delivery?

    1. FAQs
    2. Delivery/Shipping

    Yes. We offer free delivery to GB/US/CA/UK/FR/DE/NL/ES/IE/SG/AU/NZ/CH/SE/FI/IT/MA/KR/MX/BE/PT/AT/JP/PL/BR on the condition that your order is over £79. You can click here for more information.

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